Last updated: June 1st, 2026
Thank you for shopping with eLUXE3D. This Shipping Policy explains how orders placed through https://eluxe3d.shop are processed, shipped, and delivered.
Order Processing
Orders are typically processed within [X–X business days] after payment is received and approved.
Orders are generally processed Monday through Friday, excluding weekends and major holidays. Processing times may vary depending on product availability, order volume, packaging requirements, or the type of product ordered.
Order processing time is separate from the carrier’s estimated delivery time.
Shipping Locations
At this time, we only ship to eligible addresses within the United States through our online store.
We do not currently offer international shipping through the online store. If additional shipping destinations become available in the future, the available options and charges will be displayed at checkout.
Certain products may not be eligible for shipment to every state, territory, address, or destination because of carrier restrictions, product classifications, or applicable laws and shipping regulations.
Shipping Method
Orders are generally shipped using UPS Ground unless another shipping arrangement is expressly approved or provided by eLUXE3D.
Certain aerosol products may only be shipped through an approved ground transportation service and cannot be shipped using air transportation.
The available shipping method may vary depending on the product, destination, package size, fulfillment requirements, and carrier availability.
Shipping Charges
Customers are responsible for the shipping charge displayed at checkout.
eLUXE3D currently uses flat-rate shipping for eligible online orders. The applicable shipping charge may vary depending on the order’s products, packaging requirements, weight, or other fulfillment considerations.
All shipping charges will be displayed before the customer completes the order. Shipping rates may be updated from time to time.
Estimated Delivery Time
UPS Ground delivery generally takes approximately one to five business days after the carrier receives the shipment, depending on the destination.
Delivery dates and transit times are estimates only and are not guaranteed unless expressly stated in writing. Delays may occur because of weather, holidays, carrier disruptions, high shipping volume, incorrect addresses, delivery restrictions, or circumstances outside our reasonable control.
Tracking Information
When tracking information is available, it will be sent to the email address provided with the order after the shipment has been prepared.
Tracking information may take up to 48 hours to display movement after the shipping label is created.
The creation of a shipping label does not necessarily mean that the package has already been received or scanned by the carrier.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@eluxe3d.com and include your order number.
We will make reasonable efforts to update the address before the order is shipped, but address changes are not guaranteed once an order has been processed, packaged, shipped, or transferred to the carrier.
Additional shipping or carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delayed or Lost Packages
If an order has not arrived within the estimated delivery period, please review the tracking information and contact us at info@eluxe3d.com with your order number.
We will review the available tracking information and assist with the appropriate next steps, which may include contacting the carrier or opening a carrier claim.
Carrier investigations and claims may require additional processing time. A replacement or refund is not automatically guaranteed and will depend on the circumstances, carrier findings, order information, and applicable law.
Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct
- Check around the delivery location
- Check with household members, neighbors, building management, or reception staff
- Review any delivery photograph or carrier notice
- Contact UPS for additional delivery information
If the package still cannot be located, contact us at info@eluxe3d.com within [X days] of the delivery scan. Include your order number and any relevant information so we can review the issue.
Damaged Packages
Please inspect your order when it arrives.
If an item arrives damaged, contact us at info@eluxe3d.com within [X days] of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photos of the damaged product
- Photos of the exterior and interior packaging
- A photo of the shipping label
- Any other information reasonably requested to review the issue
Do not discard the product or packaging while the issue is being reviewed. Depending on the circumstances, the resolution may include a replacement, refund, store credit, carrier claim, troubleshooting assistance, or another appropriate solution.
Missing or Incorrect Items
If your order is missing an item or contains an incorrect item, contact us at info@eluxe3d.com within [X days] of delivery.
Please include your order number, a description of the issue, and photos of the items and packaging when applicable. We will review the order and determine the appropriate resolution.
Split Shipments
Some orders may be shipped in more than one package because of product availability, package size, safety requirements, or fulfillment needs.
If your order is split into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different dates.
Refused or Undeliverable Packages
If a package is refused, returned to sender, or considered undeliverable because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to accept delivery, or another issue outside our control, the customer may be responsible for:
- Original shipping charges
- Return shipping charges
- Reshipment costs
- Carrier fees
- Other reasonable costs incurred by eLUXE3D
Any refund approved for a refused or undeliverable package may be reduced by these costs.
Scanner, Equipment, Specialty, and Quote-Based Orders
Scanner purchases, equipment, accessories, fixtures, specialty products, and quote-based orders may have separate shipping arrangements, processing times, freight requirements, insurance requirements, delivery procedures, or shipping charges.
Any separate shipping terms for these purchases may be provided through a quote, invoice, purchase agreement, product page, or direct communication.
Returns and Refunds
All purchases are subject to our Return and Refund Policy.
Products may be final sale, non-returnable, or subject to specific terms because of their product classification, safety requirements, shipping restrictions, customization, or separate purchase agreement.
Contact Us
For shipping questions or assistance with an order, please contact:
eLUXE3D
Email: info@eluxe3d.com
Address: 2158 Avon Industrial Dr, Rochester Hills, MI 48309, United States
Website: https://eluxe3d.shop
