14-day return terms for eLUXE3D 3D scanners and 3D scan spray
Effective Date: January 1, 2025
Applies To: www.eluxe3d.com, related online forms, orders, products, and services
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eLUXE3D wants customers to understand return requirements before purchasing. Eligible products may be returned when a return request is submitted within 14 calendar days after delivery and all conditions below are satisfied. This Policy applies to direct purchases from eLUXE3D. Purchases from an authorized reseller are subject to that reseller’s policy unless eLUXE3D agrees otherwise in writing. |
Policy at a Glance
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Product |
Return Request |
Condition |
Key Deduction / Exclusion |
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3D Scanner |
Within 14 calendar days after delivery |
Complete, undamaged, like-new, with original packaging and accessories |
Up to 15% open-box restocking fee; additional deduction for missing or damaged items |
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3D Scan Spray |
Within 14 calendar days after delivery |
Unopened, unused, sealed, and in original packaging |
Opened or used spray is non-returnable unless defective, damaged in transit, or incorrect |
1. Return Window
To be eligible for a discretionary return, you must contact eLUXE3D and request a Return Merchandise Authorization (“RMA”) within 14 calendar days after the carrier records delivery. After an RMA is issued, the product must be shipped within seven calendar days using the instructions provided. Products sent without an RMA may be refused or returned to sender.
2. How to Request a Return
1. Email support@eluxe3d.com with the order or invoice number, purchaser name, product and serial number if applicable, delivery date, and reason for return.
2. Wait for written approval and an RMA number. eLUXE3D may request photos, diagnostic information, or a support session before authorizing a scanner return.
3. Package the product exactly as instructed, include the RMA number, and ship it with tracking and adequate insurance.
4. Do not send scan spray or other regulated shipping materials by air or by a carrier that does not accept the product. Follow all label, carrier, and hazardous-material shipping requirements.
3. 3D Scanner Return Conditions
A 3D scanner return is eligible only if all of the following conditions are met:
· The RMA request is submitted within the 14-day return window.
· The scanner is returned in like-new condition, free from damage, contamination, alteration, unauthorized repair, excessive wear, or misuse.
· All cameras, turntables, fixtures, cables, calibration items, accessories, manuals, license materials, security devices, promotional items, and original packaging are included.
· The serial number and product labels are intact and match the original purchase.
· Any eLUXE3D software license, account entitlement, or device activation included with the purchase can be deactivated or transferred back to eLUXE3D.
· The scanner was not custom-built, specially configured, engraved, modified, sold as final sale, or purchased under a separate agreement that limits returns.
Unopened scanners returned in their original sealed shipping condition are not subject to an open-box restocking fee. An opened scanner that otherwise qualifies may be subject to a restocking fee of up to 15% of the product purchase price to account for inspection, testing, recalibration, repackaging, license administration, and reduced resale value. Missing items, damage, contamination, or excessive use may result in additional deductions equal to the reasonable repair, replacement, cleaning, or diminished-value cost. If the product cannot be restored to saleable condition, the return may be rejected.
4. 3D Scan Spray Return Conditions
Scan spray and similar consumable products may be returned within 14 calendar days after delivery only if they are unopened, unused, in the original sealed container and packaging, and in resalable condition. Opened, used, partially used, punctured, leaking, damaged after delivery, improperly stored, or expired consumables are not returnable, except when the product was defective when delivered, damaged in transit, or not the product ordered. Because scan spray may be subject to carrier, aerosol, flammable-material, or hazardous-material rules, do not ship it without eLUXE3D’s written return instructions. eLUXE3D may provide a replacement, refund, disposal instruction, or other remedy depending on the issue and shipping restrictions.
5. Damaged, Defective, or Incorrect Products
Report visible shipping damage, leakage, shortages, or incorrect items within five business days after delivery. Include photographs of the shipping carton, label, packaging, and product. Keep all packaging until the claim is resolved. If eLUXE3D confirms that a product was defective when delivered, damaged in transit, or shipped incorrectly, eLUXE3D will provide an appropriate remedy, which may include replacement, repair, return shipping, or refund. Scanner defects discovered after the 14-day return window are handled under the applicable written limited warranty.
6. Non-Refundable Products and Charges
· Opened or used scan spray and other consumables, except for confirmed defects, shipping damage, or incorrect fulfillment.
· Activated or delivered software licenses, subscriptions, digital downloads, or license renewals, except where a separate agreement states otherwise.
· Completed or partially completed training, installation, travel, shipping, expedited delivery, CAD, scanning, consulting, repair, calibration, or professional services.
· Custom, special-order, modified, engraved, bundled, promotional, clearance, demonstration, refurbished, or final-sale products when identified as non-returnable at purchase.
· Import duties, customs charges, brokerage fees, taxes remitted to a government, foreign-exchange losses, and third-party financing or payment fees, except where refundable by the applicable authority or provider.
· Products damaged by improper packaging, improper return shipping, accident, misuse, unauthorized repair, contamination, failure to follow instructions, or circumstances arising after delivery.
7. Return Shipping and Risk
For a discretionary return or buyer’s-remorse return, the customer is responsible for packing, return shipping, tracking, insurance, duties, and carrier charges. Original shipping and handling charges are non-refundable. For a confirmed defective, damaged-in-transit, or incorrect item, eLUXE3D will provide reasonable return instructions and, when appropriate, a prepaid label or reimbursement. Risk of loss remains with the customer until the return is received and accepted by eLUXE3D. eLUXE3D is not responsible for products lost or damaged during unauthorized or inadequately insured return shipment.
8. Inspection and Refund Processing
All returns are inspected and, for scanners, may be tested and recalibrated. eLUXE3D will notify the customer whether the return is accepted and identify any permitted deduction. Approved refunds are issued to the original payment method within 10 business days after inspection and acceptance. Banks, card issuers, financing providers, and payment processors may require additional time to post the credit. If the original payment method is unavailable, eLUXE3D may issue another lawful form of refund after verifying the purchaser.
9. Exchanges
eLUXE3D may offer an exchange instead of a refund when requested and when replacement inventory is available. Any price difference, shipping charge, tax, or duty must be paid before the replacement ships. An exchange does not restart the original 14-day return period unless eLUXE3D states otherwise in writing; a replacement for a confirmed defect remains covered by the applicable warranty.
10. Order Cancellations
Contact eLUXE3D immediately to request cancellation. An order may be cancelled without a product restocking fee if it has not been processed, configured, licensed, packed, or shipped and no nonrecoverable costs have been incurred. After processing or shipment begins, the order is subject to this Policy and any deductions or non-refundable charges described above. Custom and special-order products may not be cancellable after work begins.
11. International Returns
International customers must obtain an RMA and follow customs instructions before shipping. The customer is responsible for export documents, return authorization, duties, taxes, brokerage, and compliance with carrier and dangerous-goods rules unless the return is caused by eLUXE3D’s confirmed error or a covered defect. Marking a shipment incorrectly may cause delay, seizure, or additional charges, which may be deducted from the refund where permitted by law.
12. Chargebacks and Payment Disputes
Please contact eLUXE3D before initiating a chargeback so we can attempt to resolve the issue. Filing a chargeback does not eliminate obligations under an accepted order or return requirements. eLUXE3D may provide the payment provider with the order, delivery, support, RMA, and policy records relevant to the dispute.
13. Consumer Rights and Warranty Remedies
This Policy provides contractual return rights in addition to any non-waivable rights under applicable law. Nothing in this Policy limits remedies for products that are defective, materially misrepresented, or covered by an applicable written warranty. If a signed quote, order form, reseller agreement, or other written contract provides different return terms, that document controls for the applicable purchase.
14. Changes to This Policy
eLUXE3D may update this Policy for future purchases by posting a revised version with a new effective date. The policy in effect on the date of purchase applies unless the customer and eLUXE3D agree otherwise in writing.
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15. RETURN CONTACT AND ADDRESS |
