How quickly do you respond to questions?
We respond to messages and emails as promptly as possible, usually within [X business hours/days]. Response times may vary during weekends, holidays, or high-volume periods.
How long does order processing take?
Most orders are processed within [X–X business days] after the order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
How long does shipping take?
Shipping times depend on the item, delivery location, and selected shipping method. Most orders arrive within [X–X business days] after shipment. You will receive tracking information once your order has shipped.
Do you ship internationally?
At this time, we ship to [the United States only / select countries / internationally]. Available shipping options will be shown at checkout based on your location.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to update your shipping address. We will do our best to make the change before your order ships, but we cannot guarantee address changes once an order has been processed or shipped.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can use that tracking number to follow the delivery status through the carrier’s website.
Why is my tracking number not updating?
Tracking information can take [24–48 hours] to update after the shipping label is created. If your tracking has not updated after that time, please contact us and we’ll be happy to help look into it.
Will my order arrive in one package?
Some orders may arrive in separate packages depending on the items purchased, inventory availability, or shipping method. If your order ships separately, you may receive more than one tracking number.
What should I do if my item arrives damaged?
Please contact us within [X days] of delivery with your order number and photos of the damaged item and packaging. We will review the issue and help determine the best next step.
What should I do if something is missing from my order?
If an item is missing from your order, please contact us with your order number and details about what is missing. We will review your order and assist you as soon as possible.
Do you accept returns?
Returns may be accepted on eligible items within [X days] of delivery. Items must be unused, unopened, and in their original packaging unless otherwise approved. Some products may be final sale due to their nature or use.
Are scan sprays returnable?
Due to the nature of scan spray products, opened or used scan sprays may not be eligible for return. Please review the product details before purchasing or contact us with questions before placing your order.
What products are sold through the eLUXE3D Shop?
The eLUXE3D Shop offers professional 3D scanning-related products, including scan sprays, accessories, and other items designed to support jewelry scanning and digital workflows.
Who can I contact for help with my order?
For order support, please contact us at [support email] with your name, order number, and a brief description of the issue.
Can I purchase the eLUXE3D Scanner online?
The eLUXE3D Scanner may require a quote or direct consultation before purchase. Please submit a quote request or contact our team for pricing, availability, and additional information.
Is training or support included with the scanner?
Training, onboarding, or support options may be available depending on your purchase. Please contact us for details about what is included with your scanner order.
What is the eLUXE3D Scanner used for?
The eLUXE3D Scanner is designed for high-precision jewelry scanning applications, including digital archiving, CAD workflows, custom design, reverse engineering, quality control, and creating accurate digital models of physical pieces.
